Educational Platform Scalability and Reliability

Customer Challenges

US Biolab operates in a highly regulated healthcare environment where system availability, data security, and compliance are mission-critical. As testing volumes increased and digital lab systems expanded, the existing infrastructure struggled to provide the reliability, monitoring visibility, and compliance governance required for healthcare operations.

Key challenges included:

• Need for continuous availability for laboratory reporting systems
• Strict regulatory and healthcare data protection requirements
• Limited proactive monitoring and structured incident management
• Manual patching and security oversight processes
• Inconsistent backup validation and disaster recovery readiness
• Lack of scalable infrastructure to support growth

US Biolab required not only cloud modernization but a managed services partner capable of delivering continuous operational oversight, compliance monitoring, and 24/7 support.

 

Scalable EdTech Infrastructure for 5+ Million Students

Our Solution

CloudiQS designed and deployed a secure, scalable AWS architecture aligned with healthcare compliance standards.

The environment included:

• Multi-AZ deployment for high availability
• Amazon RDS with automated backups and encryption
• Secure VPC architecture with network segmentation
• AWS KMS encryption for data protection
• CloudTrail logging for audit traceability
• Automated CI/CD deployment pipelines
• Infrastructure-as-Code for repeatable governance

Ongoing AWS Managed Services

Following migration, US Biolab engaged CloudiQS under a structured AWS Managed Services agreement.

CloudiQS provides:

24/7 Monitoring & Incident Response

• Continuous infrastructure and workload monitoring
• Real-time alerting and SLA-based incident response
• Root cause analysis and remediation documentation
• Proactive escalation management

Security & Compliance Operations

• Continuous log monitoring and audit readiness oversight
• Automated patch management and vulnerability remediation
• IAM governance reviews and access control auditing
• Encryption lifecycle management

Resilience & Backup Governance

• Automated backup validation
• Disaster recovery testing
• Multi-AZ failover oversight

Performance & Optimization

• Database performance tuning
• Capacity planning aligned to laboratory growth
• Quarterly architecture and compliance reviews

CloudiQS now operates as US Biolab’s outsourced cloud operations team, ensuring regulatory alignment, uptime reliability, and proactive system optimization.

Zero Downtime, 75% Faster Loading, 50% District Growth

Ongoing AWS Managed Services

• Following implementation, US Biolab engaged CloudiQS under a comprehensive AWS Managed Services agreement.
• CloudiQS provides:
• 24/7 infrastructure and application monitoring with real-time alerting
• SLA-driven incident response including triage, remediation, and root cause analysis
• Continuous vulnerability management and automated patching
• Ongoing IAM governance and access control reviews
• Continuous audit logging and compliance oversight support
• Backup validation and disaster recovery testing
• Capacity planning aligned to laboratory growth
• Monthly operational reporting and cost optimization reviews
• Quarterly architecture and compliance review sessions
• CloudiQS operates as US Biolab’s outsourced cloud operations team, ensuring secure, compliant, and highly available healthcare systems.

Scalable EdTech Infrastructure for 5+ Million Students

The Results

Reliability & Compliance

• Maintained 99.95%+ uptime for critical laboratory systems
• Achieved continuous audit readiness through centralized logging
• Strengthened compliance posture through ongoing governance

Operational Excellence

• Reduced high-severity incidents by over 50%
• Sub-30-minute acknowledgment for priority alerts
• Improved backup reliability through structured DR validation

Business Impact

Improved long-term system stability and governance
✔ Security operations
✔ Long-term operational engagement

Scaled infrastructure to support increased testing demand

Reduced operational risk through proactive monitoring